Who we are

The Money and Pensions Service’s vision is “Everyone making the most of their money and pensions.

We are an arm’s-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. We deliver this across five core functions.

We are funded by levies on both the financial services industry and pension schemes.

To find out more about our priorities, read our annual corporate plan.

Our journey

 
  • January 2019
     

    The Single Financial Guidance Body comes together

  • April 2019
     

    Launch of Money and Pensions Service brand

  • April to Sept 2019
     

    Listening phase. Developing a new integrated service

  • January 2020
     

    UK Strategy for Financial Wellbeing published

  • January 2022
     

    Delivery plans published

Looking for money or pensions help?

MoneyHelper is here to make your money and pension choices clearer.
Here to put you in control with impartial help that’s on your side, backed by government and free to use.

 

We deliver across five core functions

Our five core functions

  1. 1. Pension guidance

    We provide information to people about workplace and personal pensions. Our trained pensions experts help people with their pensions queries along with expert help on our consumer websites.

    We also support people aged 50+ to make decisions on their defined contributions pension pots through our Pension Wise service.

  2. 2. Debt advice

    We provide people in England with information and advice on debt and are the biggest funder of free debt advice.

    We continue to work with our delivery partners to support customers to get free and effective advice while driving up the quality of debt advice and providing training and support to advisers on the ground.

  3. 3. Money guidance

    We provide information designed to enhance people’s understanding and knowledge of financial matters and day-to-day money management skills.

    We provide free, impartial money guidance to millions of people through our consumer websites, our call centre and our webchat service.

  4. 4. Consumer protection

    We work with government and the Financial Conduct Authority (FCA) in a new remit to protect consumers against financial scams.

    We support the efforts of the wider financial services industry to protect consumers and begin to gather and share actionable insights to help the sector decide where best to prioritise its efforts.

  5. 5. Strategy

    We focus the efforts of everyone working on financial wellbeing with children and young people and delivering debt advice.

    We published the UK Strategy for Financial Wellbeing with the goal of driving significant, coordinated change over the longer term, building on the work of the Financial Capability Strategy for the UK.

Sir Hector Sants

Chairman

“The new organisation has a clear mission to help everyone manage their personal finances as well as their circumstances allow across the nation. We are creating an organisation which is seen as transparent, accountable, effective and above all respected by all, working hand in hand with the industry, our staff and our partners.”

Caroline Siarkiewicz

Chief Executive

“A new single body provides an opportunity to deliver a more streamlined service to people, providing easier access to the information and guidance they need to help them make effective financial decisions throughout their lives.”

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