pensions | The Money and Pensions Service

Nick Hill, money expert at the Money and Pensions Service commented: “The measures announced in today’s Budget will continue to provide support for people impacted by the Covid-19 pandemic. However, we know how worried many people are about money right now and dealing with complex financial situations. It can be hard for many people to know where to start in terms of getting help, but it’s...

The Money and Pensions Service (MaPS) assumed the delivery functions of both Pension Wise and The Pensions Advisory Service in 2019. This report provides quarterly data for MaPS’ pensions guidance services. This data is being published in advance of quarterly reporting commencing in 2021/22.   Download report

Following the announcement that Debenhams stores are set to close, Nick Hill, customer advisory manager at the Money and Pensions Service, said: “This is clearly a difficult time for all sectors, including retailers and following the news about Arcadia last night there will now be thousands of Debenhams staff who will understandably be very concerned about their jobs, pensions and overall...

Following the announcement that Arcadia has gone into administration, Nick Hill, customer advisory manager at the Money and Pensions Service, said: “This is clearly a challenging time for all sectors, including retailers and there will now be thousands of Arcadia staff who will understandably be very concerned about their jobs, pensions and overall financial security as a result of this...

Speaker: Money and Pensions Service (MaPS) Head of Pension Operations Charlotte Jackson It is clearly very easy for the scammers to persuade their victims that the financial “advice” they were offering would supposedly improve their later life. The pensions scams market is constantly evolving and it’s...

The Money and Pensions Service response to the pledge campaign launched by the Pensions Regulator. Charlotte Jackson, Head of Pensions Operations and Consumer Protection at the Money and Pensions Service said: “We welcome the Pensions Regulator’s important call to action on pension scams. It’s vital that we work together with pension providers, trustees and administrators to help...

Rising numbers of people accessed guidance offered by Pension Wise in 2019/20, with a  23% increase in customers arranging appointments face to face and over the phone, and customers showing greater confidence in making pensions access decisions after using the service.     This report was updated on 24 February 2021 to amend the title and labels of the infographic on page 1 and...

Professor Dame Carol Black, Chair of the Centre for Ageing Better, and Emma Douglas, Head of DC at Legal & General Investment Management, address later life and long-term saving, including barriers to financial wellbeing, initiatives that could drive change, and what motivates them as chairs within the UK Strategy for Financial Wellbeing. We pay a lot of attention to...

Results of behavioural trials published Behavioural trials to explore more effective ways of prompting people who phone their pension provider for retirement information to take Pension Wise guidance could increase the take up of appointments by around three times when compared with the current signposting to this group. The research, conducted by the Behavioural Insights Team on...

Research conducted by the Behavioural Insights Team on behalf of the Money and Pensions Service (MaPS) tested two potential routes when customers asked their providers about access to their workplace savings, either offering to make a Pension Wise appointment for them or transferring them to a member of the Pension Wise booking team who could explain the offer and make an appointment. This...

Media comment: Budget 2021

Pension guidance data

Media comment: Debenhams closure – guidance for employees

Media comment: Arcadia falling into administration – guidance for employees

The Pensions Regulator webinar, 24 November 2020

Media comment: response to Pensions Regulator pledge campaign

Pension Wise service evaluation 2019/2020

Pensions Awareness Week interviews: long-term saving and later life

Additional provider nudges result in more Pension Wise appointments

Pension Wise: the stronger nudge

Coronavirus and personal finances