The foundation competencies are the ‘must haves’ needed by everyone delivering money guidance so they can provide a safe, quality service to customers. Whilst some are specific to money guidance, many of these competencies are related to giving good, effective advice in general. They may already feature in practitioner job descriptions, within organisational frameworks or within general advice guidelines. As such, they are a fundamental part of being able to deliver good quality money guidance.
At foundation competency level, Money Guiders gather simple, factual information from customers in order to signpost them to appropriate sources of further support, advice or information.
The competency framework for Money Guiders sets out the skills, knowledge and behaviour required to deliver impartial guidance on money management and financial wellbeing in the non-regulated space. This table illustrates how the competency framework is structured.