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Hear how money guidance is making a positive difference

Delivering money guidance

Money guidance customers

Money guidance personal qualities

The value of reflection

Take your help further with Money Guiders

When people reach out for help, money guidance is often given alongside wider support. This self-development programme helps organisations or individuals to confidently talk about money with their customers and give safe, effective guidance. It's government backed, proven to work and UK wide. There are lots of ways to get involved.

Read the transcript

Money and Pensions Service: Money guidance and advice: what’s the difference?

Nakia works for a mental health support service.

She helps her customers with issues such as borrowing, redundancy, and child custody.

Nakia isn't qualified to give regulated advice, but she has a general, broad knowledge of the financial products and services available that she can suggest her customers look into depending on their circumstances.

She’s responsible for giving timely, relevant, accurate, and quality information so her customers can make an informed choice, but not for any decision made based on it.

Alistair is a qualified debt adviser.

His role is to provide suitable advice that enables his customers to manage their debts.

Based on his customer's information, circumstances, and financial goals, he recommends specific courses of action.

His customers are protected by law, so Alistair is liable for the quality and suitability of his advice and any decisions made.

A simple way to distinguish the difference between guidance and advice is:

Guidance suggests what a customer could do.
Advice recommends what a customer should do.

You can’t solve everything

In fact, it’s essential to know your boundaries when giving money guidance. That’s the best way to help your customers, while taking care of yourself too.

Watch this video, so you’re clear on the difference between money guidance and financial advice. Advice should always be left to regulated professionals.

Upcoming network events

Be part of our supportive community. You have an open invitation to join the money guidance practitioner community any time. Share challenges. Learn together. Hear from experts and more.

England Network

9 November, 10.00 – 10.00

Crack Christmas costs: save smarter, borrow safer

Online session for all money guidance practitioners. With Christmas approaching, explore realistic ways to budget, save regularly and make informed borrowing decisions.

Wales Network

10 November, 13.00 – 15.00

Understanding gambling harm for professionals: starting a conversation

Online session for all money guidance practitioners. Join GamCare for a free CPD accredited training session and learn how to start or continue a conversation about gambling harms.

Northern Ireland Network

23 November, 11.00 – 12.30

Introduction to making tax digital

Online session for all money guidance practitioners. Explore what ‘Make Tax Digital’ means in practice, who it affects and what key changes Money Guiders should be aware of.

Scotland Network

25 November, 11.00 – 13.00

Family Fund: grants that make a difference

Online session for money guidance practitioners based in Scotland and NI. Join this session with Family Fund to learn about the grants and emergency support that can make a real difference to the families you work with.

Go to the Community Hub