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Hear how money guidance is making a positive difference

Delivering money guidance

Money guidance customers

Money guidance personal qualities

The value of reflection

Take your help further with Money Guiders

When people reach out for help, money guidance is often given alongside wider support. This self-development programme helps organisations or individuals to confidently talk about money with their customers and give safe, effective guidance. It's government backed, proven to work and UK wide. There are lots of ways to get involved.

Read the transcript

Money and Pensions Service: Money guidance and advice: what’s the difference?

Nakia works for a mental health support service.

She helps her customers with issues such as borrowing, redundancy, and child custody.

Nakia isn't qualified to give regulated advice, but she has a general, broad knowledge of the financial products and services available that she can suggest her customers look into depending on their circumstances.

She’s responsible for giving timely, relevant, accurate, and quality information so her customers can make an informed choice, but not for any decision made based on it.

Alistair is a qualified debt adviser.

His role is to provide suitable advice that enables his customers to manage their debts.

Based on his customer's information, circumstances, and financial goals, he recommends specific courses of action.

His customers are protected by law, so Alistair is liable for the quality and suitability of his advice and any decisions made.

A simple way to distinguish the difference between guidance and advice is:

Guidance suggests what a customer could do.
Advice recommends what a customer should do.

You can’t solve everything

In fact, it’s essential to know your boundaries when giving money guidance. That’s the best way to help your customers, while taking care of yourself too.

Watch this video, so you’re clear on the difference between money guidance and financial advice. Advice should always be left to regulated professionals.

Upcoming network events

Be part of our supportive community. You have an open invitation to join the money guidance practitioner community any time. Share challenges. Learn together. Hear from experts and more.

England Network

7 September, 13.00 – 14.30

Tax essentials for older people

Online session for all money guidance practitioners. Learn about the most common tax issues faced by older people and highlight areas where Money Guiders can help individuals identify when they may need further support or specialist advice.

Wales Network

14 September, 10.00 – 11.30

Supporting those living paycheck to paycheck: Money Guiders session

Online session for all money guidance practitioners. Join this practical and thought-provoking webinar, delivered by Money First Aid, exploring the realities of living paycheck to paycheck and how money guiders can confidently support the people they work with.

Scotland Network

17 September, 10.00 – 11.00

Beyond the bet: Gambling harm and homelessness

Online session for all money guidance practitioners. Learn how to recognise the signs of gambling, how to ask sensitively about gambling, how to reduce harm and respond supportively. The session will help participants feel more confident starting conversations and connecting people with appropriate support.

Northern Ireland Network

30 September, 10.00 – 14.00

Supporting early conversations and understanding debt [In-person]

In-person session for money guidance practitioners based in NI. Explore the current debt landscape across Northern Ireland and the important role money guidance practitioners play in helping people access support sooner.

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