Research

Existing evidence shows that when seeking help with money questions offline, young people value one-to-one advice from trusted intermediaries. However, online, young people use multiple platforms to seek money guidance. The internet appeals to young people as a source of advice. Yet, despite its many advantages, the online world can be overwhelming and confusing, and locating reliable,...

In 2019/20, the Money and Pensions Service (MaPS) ran a collaborative improvement project working with supply chain partners to transform the way MaPS – funded debt relief order (DRO) units process DRO applications. In running this project, MaPS, alongside Citizens Advice and Citizens Advice County Durham, were able to: significantly improve customer satisfactionreduce the...

Influencing creditor support for people in financial difficulty We have an ongoing strategic objective to influence more consistent creditor support for those with debt problems. A supportive approach to debt recovery provides a range of benefits for any organisation collecting debts. Creditors that work in partnership with the debt advice sector tend to achieve fairer outcomes, better...

The Money and Pensions Service (MaPS) assumed the delivery functions of both Pension Wise and The Pensions Advisory Service in 2019. This report provides quarterly data for MaPS’ pensions guidance services for Q1 2018/19 to Q3 2020/21 (year to date). This data is being published in advance of quarterly reporting commencing in 2021/22. Download report

The role that parents and carers play in talking to their children about money is key. If you’re involved in delivering or designing financial education support initiatives for parents and families, these reports will help to inform your policy development and practical solutions. The Money and Pensions Service (MaPS) coordinates the UK Strategy for Financial Wellbeing by...

To help support the UK Strategy for Financial Wellbeing’s goal of two million more children and young people receiving a meaningful financial education by 2030, the Money and Pensions Service (MaPS) and UK Finance came together to map the current state of financial education delivery and reach across the UK. With the support of HM Treasury, the provision mapping work aims to build an...

A guide to increasing take up of the savings option on the Standard Financial Statement or its equivalent The Money and Pensions Service (MaPS) has developed behavioural science ‘nudges’ to encourage debt advice clients to save or continue saving during their debt plan. These nudges can be used by debt advisers when establishing or reviewing solutions. While not everyone’s...

The UK Strategy for Financial Wellbeing sets a national goal to ensure that 150,000 more children and young people growing up in Scotland receive a meaningful financial education by 2030. This guidance, endorsed by Scottish Government, aims to support both primary and secondary schools to play their part in achieving this goal. Developed for school leaders, subject leads...

In October 2020 the Challenge Chairs who advise the Money and Pensions Service on the UK Strategy for Financial Wellbeing released recommendations on ‘Building the UK’s financial wellbeing in the light of Covid-19’. To ensure that MaPS fully understood the financial wellbeing impact of Covid-19 across all of the UK, parallel processes of engagement were undertaken in Northern Ireland,...

Financial capability and debt advice have developed as two largely distinct areas of focus. However, by providing these services together there are opportunities to improve how clients respond to debt advice and build their financial capability. This report highlights the findings of research which tested different approaches to effective integrated advice delivery across channels at...

Young people and money: a review of young people’s use of online information and advice

Transforming debt relief order administration

Working collaboratively with debt advice agencies: a strategic toolkit for creditors

Pension guidance data – first quarterly report

Evaluation of embedding Talk, Learn, Do in Wales

Financial education provision mapping 2019 – final report summary

Encouraging debt advice clients to save using behavioural science

Financial education guidance for primary and secondary schools in Scotland

Building the UK’s financial wellbeing in the light of Covid-19

Improving financial wellbeing through the debt advice journey

Managing money in uncertain times